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  <h3 class="office-header">        thunder bay  </h3>  
  <div class="office-information">    <span>address: </span>    <p><strong>chancellor paterson library</strong> <br />room li 1015 (main floor)</p><p><strong>hours (est): <br /></strong>monday - friday: 8:00 a.m. to 5:00pm</p><p>email: <a href="mailto:helpdesk@lakeheadu.ca">helpdesk@lakeheadu.ca</a></p><p class="office-information"><span>phone </span>(internal): 6600</p>  </div>  
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    <h1>technology services centre</h1>
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    <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><h2>we are here to help!</h2><p> </p><p><span style="font-size: 1.125rem;">for technical support, contact our helpdesk:</span></p><ul><li><a href="https://rt.lakeheadu.ca/selfservice/createticketinqueue.html" target="_blank" title="submit a support ticket">submit a support ticket</a> in request tracker</li><li><span style="font-size: 1em;">email us at <a href="mailto:helpdesk@lakeheadu.ca" title="email the helpdesk">helpdesk@lakeheadu.ca</a></span></li><li><span style="font-size: 1em;">call us at (807) 346-7777</span></li><li><span style="font-size: 1em;">internally at ext 6600</span></li><li>or visit us in the chancellor paterson library</li></ul><!-- -- beginning of alert code  ----><div id="google-sheet-data"><h1> </h1><div id="table-container" style="display: none;"><div id="google-sheet-data"><h1> </h1><div id="table-container" style="display: none;"> </div></div><table id="data-table" border="1"><thead><!-- -- beginning of alert code  ----></thead></table><table id="data-table" border="1"><thead><!-- new row for "service alert!" title --><tr id="alert-title-row" style="display: none;"><th style="background-color: red; color: white; text-align: center; font-size: 1.2em; padding: 10px;" colspan="6">service alert!</th></tr><!-- original header row --><tr id="header-row" style="display: none;"><th>service and impact</th><th>description</th><th>date of event</th><th>last update</th><th>expected resolve time</th><th>state</th></tr></thead><tbody><!-- data will be populated here --></tbody><tfoot id="footer-row" style="display: none;"><tr><td style="text-align: center; font-size: 0.9em; padding: 10px;" colspan="6">for the most recent information, visit our <a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/portals/outages" target="_blank"> service alerts, outages, and scheduled maintenance page </a>.</td></tr></tfoot></table></div></div><script type="text/javascript">
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</script><!-- -- end of alert code  ----><p>some useful links:</p><ul><li><a href="https://lakeheadu.ca/wifi" title="wifi instructions">wifi instructions</a></li><li><a href="https://lakeheadu.ca/printing" title="printing instructions">printing instructions</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/portals/outages" title="network outages report">service alerts, outages, and scheduled maintenance</a></li></ul><p> </p><div class="ctype-l2tabs"><div class="list-box"><div class="box">tickets &amp; bookings</div><ul><li><a href="https://rt.lakeheadu.ca/selfservice/createticketinqueue.html">submit a support ticket</a></li><li><a href="/faculty-and-staff/departments/services/helpdesk/multimedia/orillia_equipment_booking">orillia audio/visual equipment</a></li><li><a href="/faculty-and-staff/departments/services/helpdesk/multimedia/book_av_equipment">thunder bay audio/visual equipment</a></li><li><a href="/faculty-and-staff/departments/services/helpdesk/multimedia/video_conference">video conference</a></li><li><a href="/faculty-and-staff/departments/services/helpdesk/multimedia/immersive-telepresence-classrooms" target="_blank">immersive telepresence classrooms</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/articles/scheduling_technology_enabled_classrooms">technology enabled classrooms</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/wds">lakehead website support</a></li></ul></div><div class="list-box"><div class="box">outages &amp; questions</div><ul><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/portals/outages">recent outages, and scheduled maintenance</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/articles/faq">frequently asked questions</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/articles/other_services_and_our_services">our services</a></li><li style="display: none;"><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/articles/sop">standard operating procedures (sops)</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/accounts/what_is_my_username_and_password">what is my username and password</a>?</li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/computer-labs/orillia_computer_labs">where can i find computer labs?</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/articles/helpdesk_locations">how do i find helpdesk on campus?</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/software/software_available/office-365-for-students">accessing microsoft office 365</a></li></ul></div><div class="list-box"><div class="box">popular user guides</div><ul><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/phones/networking/wireless">connect to wireless</a></li><li><a href="https://www.lakeheadu.ca/sites/default/files/uploads/460/creating%20a%20ticket%20in%20kace2.pdf" target="_blank">create a request for support ticket</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/printing/orillia">orillia xerox printing</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/printing/xerox-multifunction-device">thunder bay xerox printing</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/multimedia/zoom-rooms">using zoom rooms</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/email/saving-your-work" target="_blank">where can i save my work?</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/phones/3cx">3cx phone user guide</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/articles/minimum-computer-requirements">minimum computer requirements</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/software/check-os">how do i know what operating system i have?</a></li></ul></div><div class="list-box"><div class="box">what's new</div><ul><ul><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/articles/whats_new">helpdesk news and updates</a></li><li><a href="https://support.google.com/" target="_blank">google app support</a></li><li><a href="https://www.lakeheadu.ca/faculty-and-staff/departments/services/helpdesk/articles/minimum-computer-requirements">minimum computer requirements</a></li><li><a href="https://www.lakeheadu.ca/teaching-commons/pedagogy-toolkit/supported-learning-technologies/mycourselink" target="_blank">mycourselink faq</a></li></ul></ul></div></div></div></div></div>  </div>
  
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